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Last Updated: 02/01/2023
in Communication
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← Community Help Home Articles Viewing and Communicating on Cases Viewing Issues Reports Account and Contact Information Overview Read-Only Contacts have access to the Support Portal to view cases submitted to Infinite Campu...
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← Community Help Home Articles Viewing and Communicating on Cases Case Submission Viewing Issues Closing and Re-opening Cases Reports Working With Support Troubleshooting Campus Account and Contact Information Ove...
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← Community Help Home Articles Viewing and Communicating on Cases Case Submission Viewing Issues Closing and Re-opening Cases Reports Working With Support Sandbox Refresh Requesting a Campus Version Update Troublesh...
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A list of Authorized Support Contacts for your district can be accessed by clicking the profile icon at the top right of the page and selecting My Account . Account Information displays basic information about your district, including Name, ...
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The Reports area allows support contacts to pull and export case information. They are found under Cases > Reports. The following reports are available: All Cases - All district cases, including Closed All I dea Cases - All cas...
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Development Issues Development issues occur when Campus functionality does not match software product requirements. Technical and Authorized Support Contacts should report any suspected issues to the Campus Support Team. We will investigate and...
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Case Search Technical and Authorized Support Contacts have access to view and post comments on all cases for their district. A list of all cases is presented by default when selecting Cases > View Cases from the top dropdown. Cases are sorted b...
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A list of Authorized Support Contacts for your district can be accessed by clicking the profile icon at the top right of the page and selecting My Account . Account Information displays basic information about your district, including Name, ...
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The following steps will help you troubleshoot issues that you or your users encounter in Infinite Campus. Issue Qualification The first step is to qualify or gain a full understanding of the issue by gathering information. This helps determin...