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Infinite Campus Support The Infinite Campus Support team is customer-focused and driven to serve by providing guidance, advice, and troubleshooting assistance to authorized support contacts. District support contacts are provided with free traini...
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The Reports area allows support contacts to pull and export case information. They are found under Cases > Reports. The following reports are available: All Cases - All district cases, including Closed All I dea Cases - All cas...
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Closing Cases If a case is complete or no longer requires a response from Campus, click the Close This Case button when viewing a particular case's details. When closing a case, a dialog box will display. Here, you may optionally choose t...
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Development Issues Development issues occur when Campus functionality does not match software product requirements. Technical and Authorized Support Contacts should report any suspected issues to the Campus Support Team. We will investigate and...
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A list of Authorized Support Contacts for your district can be accessed by clicking the profile icon at the top right of the page and selecting My Account . Account Information displays basic information about your district, including Name, ...
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The following steps will help you troubleshoot issues that you or your users encounter in Infinite Campus. Issue Qualification The first step is to qualify or gain a full understanding of the issue by gathering information. This helps determin...
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Technical Support Contacts at Campus Cloud Choice hosted districts can request Campus version updates using the Manage Updates tool. This may be accessed on the right side of the Community home page by clicking the Manage Requests button, or by ...
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For districts that are part of: A state or federally linked edition: BIE, KY, MT, NV, SD Campus Cloud A consortium: LGCA, Meta Solutions, ARCC, Edison, Camelot, Ottawa, CCRESA, Centennial BOCES, Nassau BOCES District Technical Support ...
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Infinite Campus Support The Infinite Campus Support team is customer-focused and driven to serve by providing guidance, advice, and troubleshooting assistance to authorized support contacts. District support contacts are provided with free traini...
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The Reports area allows support contacts to pull and export case information. They are found under Cases > Reports. The following reports are available: All Cases - All district cases, including Closed All I dea Cases - All cas...