Articles
Submitting Cases
Support P ortal Technical and Authorized Contacts may submit cases online via the Support P ortal . The p ortal gives contacts an active role in managing cases by allowing them to submit new requests, add attachments, communicate with Support...
Viewing and Communicating on Cases
Case Search Technical and Authorized Support Contacts have access to view and post comments on all cases for their district. A list of all cases is presented by default when selecting Cases > View Cases from the top dropdown. Cases are sorted b...
Closing and Re-opening Cases
Closing Cases If a case is complete or no longer requires a response from Campus, click the Close This Case button when viewing a particular case's details. When closing a case, a dialog box will display. Here, you may optionally choose t...
Account and Contact Information
A list of Authorized Support Contacts for your district can be accessed by clicking the profile icon at the top right of the page and selecting My Account . Account Information displays basic information about your district, including Name, ...
Viewing Issues
Development Issues Development issues occur when Campus functionality does not match software product requirements. Technical and Authorized Support Contacts should report any suspected issues to the Campus Support Team. We will investigate and...
Reports (Cases)
The Reports area allows support contacts to pull and export case information. They are found under Cases > Reports. The following reports are available: All Cases - All district cases, including Closed All I dea Cases - All cas...