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Infinite Campus Support The Infinite Campus Support team is customer-focused and driven to serve by providing guidance, advice, and troubleshooting assistance to authorized support contacts. District support contacts are provided with free traini...
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Closing Cases If a case is complete or no longer requires a response from Campus, click the Close This Case button when viewing a particular case's details. When closing a case, a dialog box will display. Here, you may optionally choose t...
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The Reports area allows support contacts to pull and export case information. They are found under Cases > Reports. The following reports are available: All Cases - All district cases, including Closed All I dea Cases - All cas...
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Development Issues Development issues occur when Campus functionality does not match software product requirements. Technical and Authorized Support Contacts should report any suspected issues to the Campus Support Team. We will investigate and...
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Support P ortal Technical and Authorized Contacts may submit cases online via the Support P ortal . The p ortal gives contacts an active role in managing cases by allowing them to submit new requests, add attachments, communicate with Support...
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Case Search Technical and Authorized Support Contacts have access to view and post comments on all cases for their district. A list of all cases is presented by default when selecting Cases > View Cases from the top dropdown. Cases are sorted b...
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← Community Help Home Articles Viewing and Communicating on Cases Case Submission Viewing Issues Closing and Re-opening Cases Reports Working With Support Sandbox Refresh Requesting a Campus Version Update Troublesh...
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A list of Authorized Support Contacts for your district can be accessed by clicking the profile icon at the top right of the page and selecting My Account . Account Information displays basic information about your district, including Name, ...
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Development Issues Development issues occur when Campus functionality does not match software product requirements. Technical and Authorized Support Contacts should report any suspected issues to the Campus Support Team. We will investigate and...
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The Reports area allows support contacts to pull and export case information. They are found under Cases > Reports. The following reports are available: All Cases - All district cases, including Closed All I dea Cases - All cas...